iGamingVision Journey - Map to Identify Online Casino and Mobile Player Requirements
Since the dawn of AI, online casino players have developed a huge interest in planning ahead. It’s a new era of micro-moments in which players need to know as much as they can about the next move they can make.
Made possible with instant digital assistance, AI grew massively in popularity, therefore experts foreseen a future where players can find exactly what they want when they want it in an online gambling age. In the modern age of artificial intelligence, online players discovered a new keenness to plan before they experience, even if only for a micro-moment.
Micro Moment Marketing - Online Casino Player Map
Mapping the journey of the online player audience elevates interest and outlines channels through which people connect with casino brands. Most importantly, it maps or shows the actions taken, sociated emotions, and thoughts along the way.
There are a few different options in player journey mapping, including visualizing an entire experience or gaining a better understanding of specifics. It all adds up to analysing the player experience in a structured, systematic way, in which improvements are added in each step of their journey.
Online Casino Player Journey Elements
Understanding the player covers all stages leading up to signing up, registering, or joining the casino. The focus and reasons of the exercise are to better understand the player and adjust marketing strategies to provide each player with a more positive experience.
Increase understanding of online player requirements - Identifying online player goals, aspects they enjoy, points that encourage action and those that don’t.
Creating an enhanced player experience - Ensure the UX strategy is personalized and focussed on the online and mobile player needs and keep it simple and clutter-free. Present exceptional content that makes your brand unique.
Identifying additional opportunities to engage with players - Some of the most powerful tools to increase player engagement include excellent welcome bonuses, exciting promotions, tournaments, and loyalty rewards. Creating a sense of excitement, urgency, and loyalty.
Instantly action on any identified shortcomings - Basic needs often include free or demo games, fast page loading speed, quick registration, instant deposits, and super-fast payout speeds.
Reducing any unnecessary delays or costs - Accepting a larger number of currencies, speeding up registration with autocomplete and ensuring quick searches via numerous filtering options.
Online Casino Player Journey Mapping
In mapping the journey of online casino players some of the crucial factors include:
How did the player become aware of the online casino brand or affiliate site?
What products or services are promoted and favoured according to interactions?
Rating of contact with the customer support team.
Overall actions of new players over a specific period, such as following links, registering, depositing, claiming bonus, and preference in games.
Micro Moment Marketing indicators are crucial when studying and understanding the player’s behaviour and experience after discovering and visiting your site. It is also most important for content managers and content planners to imagine themselves as the player when creating a template or providing iGaming writers with a topic and basic understanding of what is needed when ordering content, including keywords, tone of voice, focus points, and where they see a call to actions to be most effective.
This includes highlighting the recognizable value of an established brand, or the excitement and benefits of a new brand.
Variety of choices in casino games, sports betting, bonuses, payment methods, currencies accepted and languages.
Player engagement highlights such as action-encouraging bonuses, rewards, tournaments, and member support.
It outlines the complete package and highlight the various stages in the player experience while interacting with the online casino. Starting with a list of quick facts to give the player instant access to everything they need to make an instant decision.
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